IT Support Checklist for Small Businesses in Armenia

Why IT Support Matters for Armenian SMEs

In Armenia's growing digital economy, small and medium enterprises (SMEs) in Yerevan need reliable IT infrastructure to compete effectively. This comprehensive checklist helps Armenian businesses maintain optimal IT performance and security.

Common IT Challenges for Yerevan Businesses

• Network connectivity issues in older Yerevan buildings
• Data security concerns with increasing cyber threats
• Hardware maintenance in Armenia's variable climate
• Software licensing compliance for Armenian regulations

Daily IT Maintenance Tasks

System Health Monitoring

• Performance Check: Monitor system speed and responsiveness
• Security Scan: Run antivirus and malware scans
• Backup Verification: Confirm automated backups completed successfully
• Email System: Check email delivery and spam filters

User Support

• Address immediate user issues and questions
• Monitor help desk tickets and response times
• Provide basic troubleshooting guidance

Weekly IT Maintenance Checklist

Security and Updates

• Windows Updates: Install critical security patches
• Software Updates: Update all business applications
• Password Review: Audit user access and permissions
• Firewall Check: Verify firewall rules and security settings

Network Maintenance

• Check Wi-Fi signal strength throughout office
• Monitor internet bandwidth usage
• Test remote access functionality
• Review network access logs

Monthly IT Maintenance Tasks

Comprehensive System Review

• Hardware Inventory: Update asset register and warranty status
• Software Audit: Review installed applications and licenses
• Storage Analysis: Check disk space and cleanup unnecessary files
• Performance Testing: Run speed tests and benchmarking

Data Management

• Review backup strategies and test restoration
• Archive old data according to retention policies
• Update data classification and security measures

Quarterly IT Maintenance Checklist

Strategic Planning

• Technology Roadmap: Review and update IT strategy
• Budget Planning: Assess upcoming IT expenses and investments
• Vendor Review: Evaluate service providers and contracts
• Training Assessment: Identify staff training needs

Infrastructure Evaluation

• Network infrastructure stress testing
• UPS and power backup system testing
• Environmental control assessment (temperature, humidity)

IT Security Best Practices for Armenian Businesses

Essential Security Measures

• Multi-Factor Authentication: Implement for all business accounts
• Regular Security Audits: Conduct vulnerability assessments
• Employee Training: Regular cybersecurity awareness sessions
• Incident Response Plan: Develop and test response procedures

Armenia-Specific Considerations

Consider local regulations and Armenia's digital infrastructure when planning IT security strategies.

When to Seek Professional IT Support

Signs You Need Expert Help

• Recurring technical issues affecting productivity
• Security concerns or suspected breaches
• Network performance problems
• Planning major IT upgrades or migrations
• Compliance requirements for Armenian business regulations

Cost-Effective IT Solutions for Armenian SMEs

Managed IT Services

Consider managed IT service providers for predictable monthly costs and proactive support, especially beneficial for Yerevan businesses with limited internal IT resources.

Cloud Solutions

• Microsoft 365 for business productivity
• Cloud backup solutions for data protection
• Remote work enablement tools